FAQ's

Everything you need to know about 5FM

WAYS TO LISTEN TO 5FM

1. ON YOUR RADIO:
Find the 5FM frequency the Frequency Finder along the left edge of this page
If your region isn't listed or if you're battling to get good signal:

Obviously 5FM would love to broadcast over the entire country, but as it stands, 5FM has the maximum number of transmitters legally allowed by ICASA. 5FM are an SABC Radio Station and thereby are allocated transmitters in certain areas only. These transmitters have a designated wattage strength which allows a specific footprint over a given area only. By law, we are not allowed to exceed this allocation. You can call ICASA explaining your needs and hopefully they can help you: 011 566 3000/3001.

2USING YOUR BROWSER (computer)
The "Listen Live" feature streams 5FM live via any browser on your desktop computer, laptop.

3USING YOUR Mobile
Use the following Mobile Listen Live for your Mobile phone or download our app! (see below) 

4.  VIA FACEBOOK
5FM's Facebook page has a "Listen Live" app:
https://apps.facebook.com/fivefmplayer/?fb_source=search&ref=ts

5.  VIA ITUNES
If you have iTunes downloaded on your device, go here to launch 5FM live in your iTunes:
http://radio.antfarm.co.za/cdn/clients/sabc/5fm/listen.pls

6.  USING THE IPHONE/IPAD APP
Download the free app here:
http://itunes.apple.com/us/app/5fm/id468278589?mt=8

7.  USING THE BLACKBERRY APP
We're auditing all of 5FM's digital platforms (website, mobisite, apps etc) and the BlackBerry app is one of these. Currently, the BlackBerry app is not compatible with the newer BlackBerry phones - only the older BlackBerry models.

To find out if the 5FM app works on your model, go to BlackBerry App World on your phone and search '5FM'. If it's there, chances are it'll work on your phone. Download is free. http://appworld.blackberry.com/webstore/content/40714/

8.  USING THE ANDROID APP  
Download the free app here: 
https://play.google.com/store/apps/details?id=com.mushroomcloud.fivefm

9.  Audio Bouquet on TV
5FM is available on Channel 805 on the Audio Bouquet 
 

WHAT SONG IS PLAYING?

  1. The bar at the top below the Live Show section of Website should assist you
  2. USING THE APP (iOS and Android)
    You can see the current song & the one before on our app.
    Download the free app here:  http://itunes.apple.com/us/app/5fm/id468278589?mt=8
  1. ASK THE DJ
    Please give the DJ as much information about the song as possible. Take note of the time/date/show the song was played.The song title, artist, lyrics or genre will also help.
    For a list of DJs and DJ contact details, go to the ‘On Air Personalities’ on the Footer Navigation under Shows.
  1. ASK 5FM ON FACEBOOK
    https://www.facebook.com/f5FM
  2. ASK 5FM ON TWITTER
    https://twitter.com/5FM
  3. USING THE BLACKBERRY APP
    We're auditing all of 5FM's apps, and the BlackBerry app is one of these. Currently, the BlackBerry app is not compatible with the newer BlackBerry phones - only the older BlackBerry models.

    To find out if the 5FM app works on your model, go to BlackBerry App World on your phone and search '5FM'. If it's there, chances are it'll work on your phone. Download is free. http://appworld.blackberry.com/webstore/content/40714/
  1. A NOTE ABOUT RDS (Song info displayed on your car radio)
    A number of radio stations use RDS (that's the info that comes up on your car radio that tells you what station you're on) to display the artist & track title of the song playing. TP (traffic announcements) is also being tested and should also be available as well.

    This is a test phase only. NAB decided that those stations would be the guinea pigs for this particular project. And some of these stations are experiencing problems with the RS232 link between Main Control and the transmitter which Sentec are supposed to be sorting out, but they're not rushing around to fix it anytime soon. Therefore they probably won't have the system until it is officially rolled out to all the stations, including 5FM.

    Once the test phase is over, NAB will send the report to ICASA and they will then decide if it's worthy or not. 5FM will only adopt this system once tried, tested and perfected

ULTIMIX

  1. SUBMISSIONS
    5FM now uses resident DJs and our own talent and guest for the Ultimix , as the second half of The Happy Hour, 6PM to 7PM.
  2. DOWNLOADS
    5FM does not offer downloads of any kind. You can listen to our mixes for a limited period of time in the Ultimix under Catch Up section.

YOUNGBLOOD5

  1. GETTING INVOLVED
    5FM's YoungBlood5 team gets involved by helping good causes. If you'd like to get involved, check out YoungBlood5:
    E-mail yb5@5fm.co.za  with any queries.
  2. PROMOTING YOUR CAUSE
    If you would like a chance for your cause to be promoted on YoungBlood5, please e-mail yb5@5fm.co.za  with all the details. Please note that 5FM does not sponsor events. We act as a media partner and promote them.

SUBMIT ORIGINAL MUSIC FOR PLAYLISTING

*AS FROM JANUARY 2015 5FM WILL NO LONGER ACCEPT PHYSICAL SUBMISSIONS*

 

When submitting make sure you:

 

- Submit your track digitally to playlist@5fm.co.za

- Attach a 5MB MP3

- Include a download link for a WAV version

- All songs need to be radio edit- no swearing and preferably under 4 min.

- Include a short biography

- The mail must not exceed 6MB

- Register the song with SAMRO

- Artwork is essential to accompany your submission with the following requirements:

  800x800 px(Jpeg)

 

Due to the high volume of music submissions and 5FM's selection process, we cannot contact all the artists with feedback. If you have not heard from 5FM after six weeks, please consider your submission unsuccessful.

WHICH DJ/SHOW IS ON AIR?

Here's the full 5FM line-up: http://www.5fm.co.za/shows


SA Top 30 & Around The World Top 10

Presented by Nick Hamman on Saturdays 10:00am - 2:00pm. The latest available charts can be found under the MUSIC tab. 


COMPETITIONS

General competition rules: The General Competition Rules are found on the Footer under Competitions.

If you've won a competition, please allow 4-6 weeks for the delivery of your prize.

You can direct all competition enquiries to competitions@5fm.co.za

GIG & EVENT LISTING

5FM no longer advertises gigs and events.

NEW TRACKS ON 5FM'S PLAYLIST

All the new tracks added to 5FM's playlist are featured on Wednesdays on the Top 10 At 10, 10PM to 1AM. You can find the list of new tracks and some of the music videos on the Music page.

SPONSORSHIPS

5FM does not sponsor events. We act as a media partner and promote them. There is an opportunity to promote your cause on 5FM's YoungBlood5 platform For any YB5 queries, e-mail yb5@5fm.co.za

INTERNSHIPS/MENTORSHIPS/SHADOWING

Please see all info pertaining to 5FM's Mentorship Programme and Open Days on Events page.

WORK AT 5FM


For off-air positions, send your CV to 5FM Station Manager, Justine Cullinan: bosslady@5fm.co.za

COMPLAINTS

Please e-mail us with any issues you have with regards to on-air content: complaints@5FM.co.za

The SABC and its services are signatories to various Codes of Conduct related to its broadcasts.  If you have a complaint, you can direct it to any of the following bodies:

1.  Details on lodging a complaint about programming content that you believe does not comply with the provisions of the Code of Conduct of the Broadcasting Complaints Commission of South Africa can be found at www.bccsa.co.za

2.  Details on lodging a complaint about advertising that you believe does not comply with the provisions of the Code of Conduct of the Advertising Standards Authority of South Africa can be found at www.asasa.org.za

3.  Details on lodging a complaint about advertising that you believe does not comply with the provisions of the Code of Conduct of the Wireless Application Service Providers Association of South Africa can be found at www.waspa.co.za

You can send complaints on other SABC matters to:

The Manager
Broadcast Compliance
Private Bag X1
Auckland Park
2006
e-mail complaints@5FM.co.za
Tel 011 714 3728
Fax 011 714 4508

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